Consumer Perception and Patronage of Ibom Air Company in Akwa Ibom State, Nigeria
Keywords:
Consumer perception, consumer awareness, brand image, consumer impression, airline patronage, Ibom Air, Nigeria, aviation industry, marketing strategy, customer loyaltyAbstract
General Background: The airline industry plays a significant role in global economic exchanges, with consumer perception influencing airline patronage. Specific Background: Ibom Air, a major airline in Akwa Ibom State, Nigeria, competes in a highly dynamic aviation market where consumer awareness, brand image, and consumer impressions shape passenger choices. Knowledge Gap: While previous studies have explored consumer perception in various industries, limited research has examined its impact on airline patronage within Nigeria. Aims: This study investigates the effect of consumer awareness, brand image, and consumer impression on patronage of Ibom Air. Results: A survey research design was adopted, with a sample of 400 passengers determined using Taro Yamane’s formula. Data were analyzed through regression models, revealing that consumer awareness, brand image, and consumer impression significantly and positively influence Ibom Air’s patronage. Novelty: Unlike prior studies, this research integrates multiple dimensions of consumer perception to comprehensively assess their impact on airline patronage. Implications: Findings suggest that Ibom Air should enhance brand awareness through online engagement, improve brand image strategies, and prioritize consumer experience to strengthen patronage and competitiveness
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Copyright (c) 2025 Charles Bassey Bassey, Okokon B. Attih, Imoh Charles Uford
This work is licensed under a Creative Commons Attribution 4.0 International License.
