Communication in Modern Organizations towards the Example of the Hotels: Problems and Solutions

Abstract

To improve the performance of organizations, special attention should be paid to the research of communications - it is known that managers spend most of their working time on communications. The organization's communications system is closely related to the management system, but many organizations are not able to optimally organize the communications system, which negatively affects the organization's activities as a whole. To improve the efficiency of organization management, it is necessary to study the role of communications in the organization.

Communication technologies currently play an important role in the development of hotel business and are among the most actively developing sectors of the hotel industry, which accelerates the dynamics of this sector of tourism in general. The aim of this research paper is to define the essence of communication services of hotels, shortcomings in their work, as well as proposing measures to improve it on the example of the “Marriott” hotels.