The Effects of Filing System on Work Performance in the Kumba City Council

Abstract

This study examined the filing system and its effects on work performance in Kumba City Council. The descriptive survey design was adopted following the quantitative research approach. The sample size was 25workers of Kumba City Council selected through purposive random sampling from 6 departments in the Council. The data were collected using a structured questionnaire made up of 35 closed-ended items each. The data were analysed with the aid of the SPSS version 20. Descriptive statistics were computed using frequencies and percentages presented in frequency tables. Decisions on descriptive statistics were based on the aggregation of the majority of responses. Inferential statistics were computed using the Chi-Square test for influence and Pearson Production Moment Correlation Coefficients (R) for the relationship between variables. The results revealed that there exists no conventional filing system in Kumba City Council and the types of filing equipment available and used in the Council are include file jackets, wooden shelves, metallic cupboards, computers and perforators; an indication that there is poor filing system with less equipment available. The result further revealed that filing system has a significant positive relationship with worker performance should improve the manual filing system implementing horizontal and vertical filing systems where appropriate. The manual filing system should be reinforced with an electronic document management system to serve as a fast and secured system for file backup.