Workers Attitude and Productivity in Rivers State Civil Service

Abstract

This paper aimed at investigating workers' attitude and productivity: A study of Rivers State civil service. The paper was guided by five objectives and five corresponding research questions. Relevant literature to the study was reviewed. Two theories, Elton Mayo’s human relations and social behaviour theories were utilized for the study. The paper adopted the descriptive survey design. The area of study is Rivers state, specifically the civil service commission. Data were gotten from both primary and secondary sources. The sample size for the study was 400 respondents. Stratified sampling and purposive sampling techniques were used. The instrument for data collection was a self-made questionnaire. The study used simple percentages, mean and standard deviation as statistical methods for data analysis. The findings revealed various workers' attitudes that were either negative or positive and their impact on production. It shows how negative attitudes retrogress productivity and that management's failure to address the needs of civil servants is disastrous. The study thus concluded that workers' attitude has a strong impact on productivity in Rivers State civil service. Therefore, the paper recommended among other things that management/government should do the needful to ensure that workers’ demands are met and if this is achieved the civil servants will immensely contribute a good quota to the success of the civil service. Also, the government should avoid all forms of distraction causing factors, should regularly ensure the security of their workers, regular salary payment, and implemented promotions.